CaseOnline Sweden AB, org. no. 559042-0724, Blomgatan 17B, 973 31 Luleå, Sweden ("CaseOnline Sweden AB") is the company that provides www.caseonline.se, hereinafter referred to as "the website". The words "we, ours, ours and us" in these terms refer to CaseOnline. The following conditions apply to all orders placed by the customer (hereinafter referred to as "you") with us.
If you want to get in touch with us, we recommend that you contact our customer service via e-mail firstname.lastname@example.org.
By using the Website and / or placing an order, you agree to abide by the terms set forth in this document (the "Terms"). Make sure you have read and understood the terms and conditions before you place your order.
To be able to order goods from our website, you must be 18 years of age or older.
The fact that products are provided on the website at a certain given time does not mean and is not a guarantee that these products are always available. We reserve the right to stop selling a product at any time.
We reserve the right to change the terms as needed, without notifying you in advance. The version of the terms and conditions that apply to your order is the version that is available on the website at the time you place your order.
The prices stated on the website include statutory VAT.
Cost and delivery time for the various delivery methods are clearly stated in the checkout steps. If we are unable to deliver your order in full, but have to split it into several deliveries, you will not be charged any additional fees for subsequent deliveries.
Promotional prices only apply to promotional products that are in stock. Promotional offers and price-reduced products may not be combined with discount codes. If the discount code has nevertheless been activated in combination with another discount code or with one or more already price-reduced products, which further reduces the product or the price of the goods, CaseOnline has the right to charge the customer the corresponding amount. We reserve the right to withdraw special offers and discounts at any time, without notice.
We reserve the right to make obviously incorrect prices. Obviously incorrect prices can mean but are not limited to incorrect price reductions in connection with a promotion or that an item is free. CaseOnline always has the right to cancel orders that contain obviously incorrect prices. The customer can then place a new order at the correct price.
3. Payment method
We offer several different options for you as a customer to pay for your item, for example, but not limited to, invoice, account, installment payment, card payment, swish etc. Payment methods vary by country and which payment methods are available in your market are stated at checkout.
We reserve the right to examine your application to pay by invoice, installment payment or by account and to reject it, limit it or suggest an alternative payment method. In the case of a card purchase, we reserve the right to check the validity of the payment card, that there is room for debiting the value of the order and that the buyer's address information is correct. We may refuse purchases as a result of these checks.
CaseOnline is not responsible for late fees, reminder fees or delays as payment is not made on time. Questions about this can be asked directly to our payment service Nets customer service +46 8-609 92 00.
You are required to provide a valid email address and to inform CaseOnline if your email address changes. Please note that CaseOnline reserves the right to send payment requests to your email address.
If you want to read more about our payment methods, you can do so here.
Changes to placed orders can only be made if we have not had time to handle your order. If you have any questions about ordering, you can contact our customer service at email@example.com.
Once you have placed your order, we will send you an order confirmation via e-mail. If for any reason we are unable to ship your order, we will inform you as soon as possible. If we have already received payment for such an order, we will refund the current amount using the same payment method you used when you placed your order, to the extent possible. If for any reason the refund has to be made in another way, a CaseOnline customer service will contact you to ensure that the refund can be made.
5. Establishment of agreements
A purchase agreement is only entered into when CaseOnline has confirmed your order and you have received an order confirmation from us by e-mail. We urge you to save this order confirmation for any contact with our customer service. You can withdraw your order until it has been confirmed by CaseOnline. If the order is revoked, we will refund all possible payments that you or your payment or credit card companies have made regarding the order.
CaseOnline observes the utmost care when receiving and handling orders and strives to deliver your order in accordance with the delivery option you have chosen. You must provide correct and complete address information in your order as we cannot guarantee that it can be changed after you have completed your purchase. The customer is solely responsible for any delivery errors due to lack of information or errors in the delivery address in his order. Our delivery methods for each market can be found at checkout and at the bottom of the website.
CaseOnline strives to send orders as soon as possible and in the order they arrive to us.
Current delivery times can be found at checkout when choosing shipping options. Although we strive to deliver within the announced time frame, delivery may take longer due to unexpected events. During campaign periods and high pressure, we can not guarantee regular delivery time. In the event that the product should be delayed and the delay is of significant importance to you as a buyer, you have the right to cancel the purchase. If the package is not picked up from the drop-off point, it is automatically registered as an uncollected package and CaseOnline has the right to charge a handling fee of SEK 120.
If you have questions about delivery, please contact our customer service firstname.lastname@example.org.
7. Damage during transport
Damage that has occurred during transport must be reported to customer service immediately after discovery, no later than 2 days after receipt or collection of packages. Feel free to take pictures of the damage and send it to customer service. After agreement with customer service on approved transport damage, we will send replacement goods if the goods are in stock. If the goods are not in stock, other goods at the same price level can be selected by agreement. If the customer does not want other goods, we will make a refund for the damaged goods.
CaseOnline does not apply free exchanges of goods, in the event of regret or incorrect ordering, the customer is responsible for postage / return.
If you want to change to another model or similar, you must return the item and place a new order.
You have the right to change your item within 90 days after you have received your order, provided that all items are returned in the same condition as they were in the delivery to you. This means that the goods must not have been damaged, soiled, altered or carried (other than to test the product) and that the packaging and labels are intact.
Inform us about which replacement item or items you want by writing this clearly on the enclosed picking slip. Please select items that are in stock in the right color on the website. If the selected replacement item is sold out, the order is handled as a return, so feel free to state more options on the return form.
9. Right of withdrawal / Returns
You have the right to cancel your order without giving any reason for it. We apply a 30-day right of withdrawal that takes effect from the time you receive your order. If you want to exercise your right of withdrawal, you must send a clear and unambiguous message about your decision to cancel your order to us, see contact information at the bottom. You must provide your name, address, telephone number, e-mail address, order number and other information that may be relevant for us to have when handling your return. In order for you to have time to exercise your right of withdrawal in time, it is sufficient that you send us your notification that you intend to exercise the right of withdrawal before the withdrawal period has expired. As a consumer, you can also use the Swedish Consumer Agency's Regret Form, which you can find here if you want to cancel your agreement / purchase.
You must return the item to us without undue delay and no later than 14 days after the day you notified us of your decision to cancel your order. The withdrawal period is considered to have been observed if you return the item before this fourteen-day period has expired.
CaseOnline guarantees a full refund of returned goods provided that all goods are returned in the same condition as they were in the delivery to you. This means that the goods must not have been damaged, soiled, altered or carried (other than to test the product) and that the packaging and labels are intact.
To the extent that the product has decreased in value and such a reduction in value is due to the fact that you as a customer have handled the product to a greater extent than was necessary to determine the product's properties and function, we will make a deduction corresponding to the reduction.
All our shipments contain a picking slip with an integrated return form that is cut off and attached with the return. This is because we get correct information for possible. refund. Right of withdrawal and wrong purchase the customer is responsible for return postage.
You are responsible for the condition of the item after you have received it from us. This means that you as a customer are also responsible for the product during the return transport. We therefore recommend that you package the product well so that the product is not damaged during transport to us. CaseOnline is not obliged to compensate the customer for the returned goods if a major transport damage has affected the returned goods during the return transport.
If you choose to exercise your right of withdrawal, we will refund what the item / items cost without undue delay and no later than within 10 days from the day we were notified of your decision to cancel your order. However, we have the right to wait with the refund until we have received the item back from you or until you have submitted proof that you have returned the item, whichever comes first. We will use the same means of payment for the refund that you have used for the initial business event, unless you have expressly agreed with us otherwise. In any case, the refund will not cost you anything.
You have the right by law to complain about a product that is defective. If you have a product that has broken down, contact our customer service. Please note that you must leave us a message with information about the error "within a reasonable time" after you discover it. If you complain within two months of discovering the error, you have complained within a reasonable time. If you do not complain within three years of receiving the product, your right to make a complaint has been lost.
Examples of obvious material or manufacturing defects that mean that a complaint is approved: Seam is missing, pocket is sewn in, locking mechanism does not work.
Examples of "errors" that are not covered by the right of complaint: Leather case that has subsequently received scratches. Unnatural wear of cases. Case / shell prints fade in connection with overexposure to sunlight.
If you are unsure whether the defect in your particular garment is covered by the right of complaint, please contact customer service.
In the event of an approved complaint of defective goods, we are responsible for return shipping. Please fill in the enclosed picking slip. If you do not have your picking slip left, contact customer service. In the event of an approved complaint, we will compensate you for it in accordance with current legislation and current recommendations. All complaints must be clean when submitted. You as the customer are responsible for goods that are returned, so package the product well. We do not accept shipments sent against cash on delivery.
11. Colors, dimensions & weight
We strive to show the properties, composition and colors of our products in the most accurate way possible. However, the color you see on the website depends on the screen of your device, and we cannot guarantee that your device can visually reproduce colors correctly.
CaseOnline does not take responsibility for the colors and appearance of our products in images from social media as these may have been edited.
The color, weight, dimensions stated on the website are only approximate values that give you a better idea of the model or fit of the specific product and no definitive guarantee of the actual dimensions of the product you receive.
The color and dimensions of a product may vary depending on the material used in the manufacture of the product.
12. Our responsibility
We at CaseOnline want you to be 100% satisfied with your purchase and therefore offer a satisfied customer guarantee. Should you not be satisfied with your purchase, you can, as long as you meet the conditions, return the item or items to us and get your money back.
We are not liable for failure to fulfill certain obligations under the terms if our failure is due to a circumstance that we could not control and the circumstance prevents or makes the fulfillment unreasonably burdensome. By such circumstances is meant but not limited to war, blockade, riots, fire, natural disaster, nuclear accident and sabotage.
Our maximum liability to you for any losses or damages that arise in connection with your order on the website is limited to the total amount of your order.
We participate in dispute resolution and follow ARN's recommendations. In the event that we should end up in a dispute and we do not succeed in resolving it with each other, you can turn to the General Complaints Board, Box 174, 101 23 Stockholm, www.arn.se.
You can submit complaints via the European Commission's ODR platform for mediation in disputes. The ODR platform offers consumers and traders within the EU the opportunity to try out of court to resolve disputes about complaints about goods purchased online. The portal is designed as a user-friendly and interactive website that is free and available in all official EU languages. By using the ODR platform, the consumer and trader can find a dispute resolution body and then go through the process of finding a solution to the consumer's complaint. The ODR platform can be found here: ec.europa.eu/odr.
If you want information about your rights as a consumer, we recommend that you visit the Swedish Consumer Agency's website www.konsumentverket.se.
CaseOnline reserves the right to transfer or pledge payment receivables to third parties, including installments that have arisen in connection with the delivery of the goods.
14. Validity of clauses
If one or more of the provisions of this Agreement are invalid or are declared ineffective by any court or regulatory authority, this shall not affect the validity of the remaining provisions of this Agreement.
All intellectual property rights, such as trademarks and copyrights, on www.caseonline.se, belong to CaseOnline Sweden AB. All use of www.caseonline.se or its contents, including copying or storage of such content in its entirety or parts thereof, other than for your own personal, non-commercial use, is prohibited without the permission of CaseOnline Sweden AB.
16. Company information
CaseOnline Sweden AB is registered with its registered office in Luleå, Sweden.
Blomgatan 17 B
973 31 Luleå, Sweden
VAT registration number: SE559042072401
CaseOnline Customer Service